Frequently Asked Questions
How do I receive my digital download?
Your CEVELLA products are digital downloads—no physical product will be shipped.
After completing your purchase, follow the download instructions provided with your order to access your files.
If you have trouble accessing your purchase, please contact us with your order information and we'll be happy to help. ♡
Are CEVELLA products editable?
Some CEVELLA products may be editable or customizable, while others are ready-to-use digital downloads.
Please check the individual product description before purchasing to see exactly what is included and whether the product is editable.
Have a question about a specific product? Contact us and we'll be happy to help. ♡
Can I use CEVELLA products for my business?
Yes! CEVELLA products are designed to help beauty professionals organize, brand, and grow their businesses.
You may use purchased CEVELLA products within your own business. However, CEVELLA products may not be resold, shared, copied, redistributed, or claimed as your own original digital products.
Please review the product description and applicable terms of use for additional details. ♡
What types of products does CEVELLA sell?
CEVELLA creates digital tools and resources designed for beauty professionals.
Our products include business workbooks, client forms, social media templates, booking resources, and other tools designed to help you build, organize, and grow your beauty business.
New products and resources will continue to be added to the CEVELLA collection. ♡
Do you offer refunds on digital products?
Because CEVELLA products are digital downloads, all sales are final once a digital file has been delivered or accessed.
If you experience a problem with your order or have trouble accessing your files, please contact us and we'll be happy to help.
Please review our Refund Policy for complete details regarding refunds and eligibility. ♡
Do I need Canva to use my purchase?
No. CEVELLA’s current editable products are delivered as Microsoft PowerPoint (.pptx) files, not Canva template links. Microsoft PowerPoint is recommended for editing; fonts and layouts may display differently in compatible presentation software. Products that include a PDF can be printed or used for digital handwriting in a suitable app. Not every product includes a PDF—check the individual product description for the exact files included.
Each product description will tell you what you need and whether the files are editable.
If you're unsure about a specific product, please contact us before purchasing and we'll be happy to help. ♡
Can I print my CEVELLA products?
Yes! Many CEVELLA products can be printed for use within your own beauty business.
You may print forms, worksheets, checklists, and other printable resources as needed for your own business use.
CEVELLA products may not be resold, shared, copied, or redistributed as digital or printed products. ♡
Where can I shop CEVELLA products?
You can shop CEVELLA's digital products, templates, workbooks, forms, and business resources anytime through our online store. ♡
Browse the Shop menu above to explore our current collection.
New digital products and resources will continue to be added as the CEVELLA collection grows. ♡
I’m having trouble accessing or downloading my purchase. What should I do?
We're happy to help!
If you're having trouble accessing or downloading your CEVELLA purchase, please contact us and include:
• Your name
• The email address used for your order
• Your order number, if available
• The name of the product you're having trouble with
We'll review the issue and help you access your purchase as soon as possible. ♡
Which CEVELLA product is right for me?
The best CEVELLA product for you depends on where you are in your beauty business journey.
Whether you're just getting started, organizing your client experience, improving your social media, or working to grow your business, CEVELLA offers digital tools designed to help.
Read each product description to see exactly what's included and choose the resource that best fits your current business needs.
Still not sure? Contact us and we'll be happy to help you choose. ♡